Terms & Conditions

Effective Date: 21 April 2025  |  Last updated: 04 May 2025

Welcome aboard royalpricematching.com (R‑PM, we, our, or us). By creating an account, subscribing to a paid plan, or otherwise using the Service (defined below) you agree to be bound by these Terms and Conditions (Terms). If you don’t agree, please don’t use the Service.

1. The Service (what we do)

R‑PM is an independent price‑monitoring tool for Royal Caribbean cruise fares. We check public prices on royalcaribbean.com at regular intervals and email you when we detect changes. We are not owned by, operated by, endorsed by, or affiliated with Royal Caribbean Group or any cruise line. All Royal Caribbean trademarks are the property of their respective owners.

2. Eligibility

• You must be at least 18 years old and able to form a legally binding contract.
• You may create only one free account per natural person.
• Accounts registered or used by bots, travel‑agency back‑offices, or other automated systems without our prior written consent are prohibited.

3. Plans, Billing & Cancellation

We offer one free tier (Deckhand) and paid tiers such as First‑Mate and Captain.

• Recurring billing. Paid plans renew automatically every month or year (as selected) via Stripe.
• Upgrades / downgrades. Plan changes made in the Stripe Customer Portal take effect immediately and are prorated per Stripe’s rules. Upgrades do not reset your billing cycle.
• Cancellations. You can cancel anytime in the Customer Portal. Your benefits remain active until the end of the current billing period, after which your account reverts to the free Deckhand tier and excess watchers are paused.
• Refunds. All payments are final. We do not offer partial or whole refunds unless required by law.
• Taxes. Where required, applicable sales/VAT/GST taxes are calculated and collected automatically by Stripe and are your responsibility.
• Currency. All prices are in U.S. dollars unless explicitly stated otherwise.

4. Your Responsibilities

• You must double‑check all fares and re‑price rules with Royal Caribbean or your travel agent before making any booking changes.
• You are responsible for safeguarding your password and for all activity under your account.
• You agree not to scrape, reverse‑engineer, or interfere with our systems, nor attempt to bypass watcher limits.
• You may not use the Service for any unlawful purpose or to violate any cruise line’s terms of use.

5. Email Delivery & Spam Folders

Alerts are delivered via email. We use industry‑standard authentication (SPF, DKIM, DMARC) and a reputable ESP (Mailgun), but we cannot control third‑party spam filters. Please add [email protected] to your contacts list and check your junk folder. Missing an alert because your mailbox filtered or delayed it is not our responsibility.

6. Accuracy, Availability & Uptime

• Prices change rapidly and may sell out between our checks. We do not guarantee that the information we send is complete, current, or that Royal Caribbean will honour it.
• The Service may be unavailable during maintenance, upgrades, AWS outages, force‑majeure events, etc.

7. No Warranty

The Service is provided “as is” and “as available”. We expressly disclaim any and all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non‑infringement.

8. Limitation of Liability

To the maximum extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential or punitive damages (including, without limitation, lost savings, lost vacation time, or missed re‑pricing opportunities) arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages. Our aggregate liability shall never exceed the amount you actually paid us in the 12 months preceding the claim.

9. Intellectual Property

All content on this site—including text, graphics, logos, and code—is owned by or licensed to R‑PM and is protected by Canadian and international copyright laws. You may not copy, modify, or distribute any portion without our prior written consent.

10. Indemnification

You agree to indemnify and hold harmless R‑PM, its owners, and its affiliates from any claim, demand, loss, or damages (including legal fees) arising out of your breach of these Terms or your misuse of the Service.

11. Account Suspension or Termination

We may suspend or terminate your account, or pause watchers, at our sole discretion for any violation of these Terms, failure to pay, suspicious activity, or to comply with legal requirements.

12. Modifications to the Terms

We may revise these Terms at any time. When we do, we’ll update the Last updated date. Continued use of the Service after such changes constitutes acceptance of the new Terms.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflicts of laws principles. Any dispute shall be brought exclusively in the courts of Ottawa, Ontario.

14. Miscellaneous

• Severability. If any clause is found unenforceable, the rest remain in full force.
• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us and supersede all prior agreements.
• Force Majeure. We are not liable for failure to perform due to causes beyond our reasonable control.

15. Contact Us

Questions? Drop the crew a line at [email protected].