These Terms of Service (“Terms”) are an agreement between you and Velatris Analytics Inc. (“we”, “us”), which operates Royal Price Matching at royalpricematching.com (the “Service”). By creating an account, subscribing to a paid plan or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. The Service
The Service monitors publicly available cruise fares for Royal Caribbean, Celebrity Cruises and Carnival sailings, and prices of Royal Caribbean and Celebrity onboard packages (such as drinks, Wi-Fi, dining and shore excursions). You can create “watchers” for sailings and packages and receive e-mail alerts when the prices we observe change, view price history, and search fares we have collected (“Find Deals”). Fares are checked at scheduled times, currently three times a day. Features and limits depend on your plan, as described on our Pricing page. We may change, add or remove features over time.
The Service provides information only. We do not sell cruises or packages, act as a travel agent, or make or change bookings for you.
2. Independence and trademarks
Royal Price Matching is an independent service. It is not affiliated with, endorsed by, or sponsored by Royal Caribbean Group, Celebrity Cruises, or Carnival Corporation, or any other cruise line. All trademarks, ship names and brand names belong to their respective owners and are used only to identify the sailings and products we track.
3. Eligibility and accounts
- You must be at least 18 years old and able to form a binding contract.
- You may hold only one free account per person. Accounts created or operated by bots, scripts, or travel-agency back-office systems without our prior written consent are not permitted.
- You must give accurate information, including a working e-mail address you control, and keep it up to date.
- You are responsible for keeping your password confidential and for all activity under your account. Tell us promptly at support@royalpricematching.com if you suspect unauthorized use.
4. Plans, billing and cancellation
- Plans. We offer a free plan and paid plans. Each plan's limits (such as the number of watchers, how often alerts can be sent, history length and search results) are shown on the Pricing page.
- Recurring billing. Paid plans renew automatically each month or year, as you choose, until cancelled. You authorize our payment processor, Stripe, to charge your payment method at the start of each billing period.
- Prices and taxes. Prices are in US dollars unless stated otherwise. Applicable sales taxes (such as GST/HST, VAT or US sales tax) are calculated at checkout and are your responsibility. We may change prices for future billing periods with reasonable advance notice.
- Changing plans. You can change plans in the billing portal (“Manage billing”). Changes generally take effect immediately and are prorated according to Stripe's rules; an upgrade does not reset your billing date.
- Cancelling. You can cancel at any time in the billing portal. Your paid features continue until the end of the current billing period, after which your account moves to the free plan. If you then have more watchers than the free plan allows, the extra watchers are paused.
- Deleting your account. Deleting your account cancels any subscription immediately, without a refund for the unused part of the billing period, and permanently removes your account and watchers.
- Failed payments. If a payment fails, Stripe may retry it. If it cannot be collected, your account may move to the free plan.
5. Refunds
Payments are non-refundable, and we do not give full or partial refunds for unused time, except where a refund is required by applicable law. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.
6. Acceptable use
You agree not to:
- scrape, crawl or otherwise access the Service by automated means, or copy or resell our price data, except through features we provide for that purpose;
- interfere with or disrupt the Service, probe or test its security without permission, or try to bypass plan limits, rate limits or other restrictions;
- create multiple accounts to get around limits, or share an account with others;
- use the Service for anything unlawful, or in a way that violates a cruise line's terms or the rights of others;
- reverse-engineer the Service, except where the law expressly allows it.
7. Price data and alerts
- Price information comes from publicly available sources and is collected at intervals. It may be delayed, incomplete or inaccurate, and fares can change or sell out between our checks. Cabin prices are per person and track the lowest fare we observe in each cabin class, which may differ from your exact cabin category.
- Always confirm prices and fare rules with the cruise line or your travel agent before acting. Whether a cruise line will adjust your fare, refund a difference or issue onboard credit is decided solely by the cruise line under its own terms. We do not guarantee that any price adjustment will be honoured.
- Alerts are sent by e-mail. We use industry-standard sender authentication, but we cannot control spam filters or e-mail delivery. Please add our sending address to your contacts and check your junk folder. We are not responsible for alerts that are delayed, filtered or not received.
- The Service may be unavailable from time to time, including for maintenance or because of events outside our control.
8. Intellectual property
The Service, including its software, design, text, graphics and the compilation of price data, is owned by or licensed to Velatris Analytics Inc. and protected by Canadian and international law. We grant you a personal, non-exclusive, non-transferable licence to use the Service for your own non-commercial purposes under these Terms. You may not copy, modify or distribute any part of the Service without our prior written consent.
9. Disclaimer of warranties
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.
10. Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost savings, lost profits, lost opportunities to claim a lower fare, or travel-related losses, arising out of or relating to the Service, even if we were told they were possible. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
11. Indemnity
You agree to indemnify and hold harmless Velatris Analytics Inc., its owners and personnel from claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Service.
12. Suspension and termination
You may stop using the Service and delete your account at any time from Account settings. We may suspend or terminate your account, or pause watchers, if you breach these Terms, if payment fails, if we detect fraud or abuse, or if required by law. Where reasonable, we will tell you why. Sections that by their nature should survive termination (including 5 and 8 to 15) will survive.
13. Governing law and disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. The courts of Ottawa, Ontario have exclusive jurisdiction over any dispute, except where the law of your place of residence gives you the right to bring proceedings in your local courts.
14. Changes to these Terms
We may update these Terms from time to time. We will change the “Last updated” date and, for material changes, notify you by e-mail or in the Service before they take effect. If you continue to use the Service after changes take effect, you accept the updated Terms; if you do not agree, you may cancel and delete your account.
15. General
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service.
- Severability. If any provision is found unenforceable, the rest remain in effect.
- No waiver. Not enforcing a provision is not a waiver of our right to do so later.
- Assignment. You may not transfer your rights under these Terms. We may assign them in connection with a merger, acquisition or sale of assets.
- Force majeure. We are not responsible for failures or delays caused by events beyond our reasonable control.
16. Contact
Questions about the Service: support@royalpricematching.com. Legal notices: support@royalpricematching.com, Velatris Analytics Inc., Ontario, Canada.